Mediquest

Overview

With the Mediquest integration, Flux automates sending PREMs (Patient Reported Experience Measures) in a secure and reliable way. This helps you meet contractual requirements from health insurers and gives you valuable insight into how patients experience your care.

PREMs are short questionnaires that let patients share their experience with the treatment, from communication to treatment outcomes. The results provide useful feedback to improve quality within your practice and are also used nationally for benchmarking and healthcare procurement.

With the Mediquest integration, Flux takes care of this request process for you. As soon as a treatment episode is completed, Flux automatically checks whether the patient meets the applicable inclusion and exclusion criteria. Only eligible patients automatically receive a PREM invitation from Mediquest.

Configuration

Go to Settings -> Apps -> Mediquest to activate Mediquest in Flux.

Requirements

To activate the Mediquest integration, you need:

1. A user in Flux with the Owner role
2. An active Mediquest account for your practice or organization
3. A PREM subscription with Mediquest

Flux setup

To connect Mediquest to Flux, you need the username and password for your practice or organization Mediquest account.

• Enter the username and password for your Mediquest practice or organization account
• Enter your practice AGB code
• Click Activate

The Mediquest integration is now active. From this moment on, Flux automatically handles sending PREMs to the right patients.

Mediquest setup

To use the integration, your practice needs a PREM subscription with Mediquest. For more information or to sign up, contact Mediquest.

Measuring PREMs

As soon as a patient meets the conditions, Flux automatically sends the required patient data to Mediquest to start a PREM request. Mediquest then handles sending the questionnaire and processing the results.

Flux receives confirmation that the questionnaire was sent, but no individual results. Completed questionnaires are processed only within Mediquest and appear in the annual benchmark reports shared with health insurers and practices.

Consent

Patient consent is required before sending a PREM. The patient must agree to be contacted for a quality measurement and to share the required data with Mediquest.

The patient gives consent for the different ways a PREM questionnaire can be sent, such as by email, SMS, or through a web portal. The PREM provider ultimately determines which channel is used, depending on the agreements made with the care provider.

You can record this consent during intake or later in the treatment episode. Flux automatically checks whether the patient has given consent before a request is sent.

Inclusion and exclusion criteria

Flux automatically checks the inclusion and exclusion criteria for every request, both automatic and manual. The work instructions for these criteria are available on the Zorgverzekeraars Nederland website, in the Patient Experience Measurements dossier under Measurements.

Data exchange

Flux sends only the necessary patient data* to make a PREM request possible:

• Year of birth**
• Gender
• Last name
• Email address
• Email consent
• Health insurer UZOVI
• Practitioner AGB code
• Practice AGB code
• Treatment start date
• Treatment end date
• Number of treatments
• Diagnosis treatment code (indication/complaint)***

* Required for identifying, selecting, and contacting patients and for data processing

** Required to determine whether a patient has already been contacted that year for the same treatment, based on the same treatment code and date of birth

*** Required to contact patients with different indications no more than twice per year