Changelog

With the check-in kiosk, patients check themselves in when they arrive, on a tablet in the waiting room and with the code from their appointment email. The appointment is marked 'Arrived' at once, so practitioners see in the calendar who is there without the front desk having to do anything.

That takes the pressure off the front desk at busy times, and it helps practices where the front desk is not staffed all day. Patients no longer wait for someone to be free to check them in, and the waiting room gets calmer.

How checking in works

An appointment's confirmation and reminder emails hold a 6-digit check-in code. In the waiting room, the patient picks a language and types the code on the tablet. The appointment is then marked 'Arrived' in Flux, and the kiosk shows the text you wrote yourself, for example where the patient can wait.

Checking in works from 2 hours before the appointment until it ends. If checking in doesn't work, the kiosk asks the patient to go to the front desk. After 10 unknown codes, the kiosk locks for 5 minutes; a member of staff can unlock it again from Flux.

The kiosk stands in a room where others can look on. So the screen never shows patient data, the appointment type or the practitioner's name. The text after checking in can hold the practice name and the time and location of the appointment.

Setting it up for your practice

All you need is a tablet with a browser. In the settings, you add a kiosk under 'Check-in kiosk'. You then open the kiosk's address on the tablet and pair it with a single-use pairing code. The kiosk uses your practice's web address for online scheduling; if your practice doesn't have one yet, you set that up first. You can add several kiosks, for example one per waiting room, each with its own name and its own texts.

Per kiosk, you write the welcome text and the text after checking in. You choose which languages the kiosk offers (Dutch, English and Frisian) and which one it starts in, and you write both texts in each language you chose. With Enterprise, you also match the main colour and the background colour to your practice's branding.

The settings page itself explains this too. Any questions about setting it up? Get in contact with us.